Insurance
All original works will include shipping insurance equivalent to the total cost of the painting. Insurance is not included for art prints, stickers, pins, and apparel.
Fulfillment
Unless noted otherwise on the site, please allow 5-7 business days for your order to be processed and shipped. Please provide an active email address upon checkout to receive order updates.
Tracking
Each order comes with a tracking number shipped via USPS, UPS, or FedEx. The tracking information will be sent to your provided email. Please allow up to 24 hours for your tracking to be scanned information to be updated by the post office. Once the package has been shipped, any lost, missing, or damaged packages is solely the responsibility of the shipping carrier. I would recommend contacting the shipping carrier if there are any issues with your package.
Shipping Address Errors
Please verify that your shipping address is accurate upon checkout. If you reside in a unit or apartment number, please make sure that is included as well. You will be responsible for paying additional shipping fees if you would like your have your order re-sent. Please reach out to me ASAP if your shipping address upon checkout has any errors. Once the package has shipped, I am unable to make changes to the shipping address.
Returns and Exchanges
Items must be unworn, unwashed, and in the same condition as received for a return or exchange. Shipping will not be refunded on all orders. Once you return or exchange an order, the sale is considered final and no further returns or exchanges may be made. Customers must cover fees for the return shipping fees, and new shipping fees for an exchange.
For all other inquiries, please contact me at joycerainbowart@gmail.com
